Shipping policy

Shipping Policy

SHIPPING COSTS

For all orders (door-door) within the provinces of South Africa, a shipping fee of R120 will apply.

*International orders: We are looking forward to ship our unique products to international customers. Please email us at hello@servedco.co.za

DELIVERY TIMES

We always strive to ship orders in a timely manner and quicker than the times indicated. *PLEASE NOTE: All products may take up to 15 working days before shipment, as all of our unique products are handcrafted with great care, individually packed and undergo quality checks before shipping. Once your order has been shipped you will be notified and provided with a tracking number. Please make sure your delivery address is correct.

*Should you experience difficulty adding a product to your cart that indicates “out of stock”/"sold out" please email us : hello@servedco.co.za                             

SHIPPING DELAYS

We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays. Regardless of the reason for the delay, we will do our best to help you as best we can and endeavour to inform you as soon as we know of any impending delays.

FAILED DELIVERY

Please notify Served Collective upon placing your order, of any specific delivery times or instructions (within regular office hours /business days/delivery times and areas). Should the courier service not be able to complete the delivery at the address specified by the purchaser, either due to an incorrect delivery address or unavailability of the purchaser or assigned persons to accept the parcel, within regular delivery times, Served Collective may at its discretion charge the purchaser a delivery fee (equal to our standard delivery charges) for the subsequent delivery of the package.